Government of New Brunswick

Frequently Asked Questions

I made a mistake on my registration. How can I fix it?

You must contact the Auto Dealer Support:

 

What do I do if I forget to print the 14 days Temporary Vehicle Permit?

You must contact the Auto Dealer Support:

You may also complete a manual 14 day Temporary Permit.
 

How long will it take the clients to receive their registration and stickers in the mail?

They should receive their registration and stickers within 7 business days.
 

What happens if the registration and stickers have not been received after 7 business days?

You must contact the Auto Dealer Support:

 

What should I do if I run out of plates or if I am getting low on plates?

You can order more plates using the online order form at the Request for Plates link.

Does it cost extra to use the Auto Dealer Online Application?

No, there is no additional cost to use the Auto dealer online application.
 

What if we get an error message and cannot complete a transaction?

You must contact the Auto Dealer Support:

What if the vehicle registration is expired and we wish to transfer the ownership without renewing it?

These vehicles cannot be transferred online. You must have this transaction processed at your nearest SNB location.

 

What if I entered the wrong licence plate?

You must contact the Auto Dealer Support:

 

What types of vehicles can I register online?

You can register and transfer passenger vehicles, light commercial vehicles, conservation plated vehicles, motorcycles, mopeds, travel and tent trailers.
 

How do I know if my registration was successful?

If the 14-day Temporary Vehicle Permit was printed, the transaction was successful.

 

Will I get a receipt?

The 14-day Temporary Vehicle Permit is your receipt.

 

What should I do if there is an error on my account?

You must contact the Auto Dealer Support:

 

What type of documents do I need to provide to SNB after a registration is completed?

Please refer to Section 6 of the Auto Dealer Online Program User Guide.

 

Can we register a vehicle to an out of province client?

No you will not be able to register a vehicle to an out of province address.

 

What if the client’s address is wrong?

If the client does not have the right address on his Driver’s licence or his client ID, the client must visit the nearest SNB location to have an address change.