Contact the police. Click here to find out how to properly terminate a tenancy.
Discuss the matter with your tenant. If the lease for this tenancy states a specific amount for usage, complete an Application for Assistance so the Tribunal may intervene. If not, you can review Municipalities Act for temperature guidelines or renegotiate the lease agreement upon renewal.
If the lease for this tenancy specifies only two named people can live in the unit, apply to our office for assistance. Click here for next steps.
This bulletin explains your next steps.
Yes, you a legally required to remit it to the Residential Tenancy Tribunal. The Residential Tenancies Act states that a landlord must remit the security deposit within 15 days of receiving it.
NO! You cannot interfere with utilities under any circumstances. Let us help you! Here is a bulletin explaining your next steps.
Generally, the landlord is responsible to pay for treatment. But contact us if you want to discuss a specific situation.
You can alter the lease to no longer include the utilities by serving a Notice of Alteration to a long-term tenant (5-years or more) or a Mobile Home site tenant. If your tenant is not a long-term tenant or a mobile home site tenant, you may only alter the tenancy details if you both agree to the change.
Yes, but only if the emergency falls within the following: Flood, Fire or other Safety Hazards.
Yes, you are required to actively engage in re-renting the apartment. If placing a claim, you may be required to provide proof of your attempts to re-rent.
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