FREDERICTON (GNB) – Individuals looking to complete the written or road tests for new drivers, or the test for scooters (mopeds), now have the option of booking their test online.
“This new online service for test candidates will not only offer the convenience of self-service booking but will also reduce the volume of calls to Teleservices,” said Service New Brunswick Minister Sherry Wilson. “This reduction in calls will reduce our already low wait times for our other customers looking to access any of the more than 150 services and programs offered by Teleservices.”
New Brunswick is the first province in Atlantic Canada to offer online booking. Until now, all driver examination appointments were booked through Service New Brunswick Teleservices, generating an annual volume of more than 65,000 calls.
There are nearly 38,000 written driving tests and road tests scheduled each year. At this time, only the three tests can be booked online but the option of booking other types of tests could be included in the future.
High school students make up between 60 and 70 per cent of the those who take the new driver written and road tests.
The new online booking app was given a soft launch last fall with positive results.
The busiest times for scheduling written and roads tests is July to September. In 2019, 10,413 tests scheduled were during this period, followed by 10,030 tests from April to June; 9,568 from October to December; and 7,672 from January to March.
03-02-20