Frequently Asked Questions

If you have questions regarding an invoice (payment inquiries, overdue invoices), please contact the SNB Accounts Payable team at [email protected] or by calling 1-888-487-5050 (select the language of your choice, then press 3).
 

When the SNB Accounts Payable Services team receives your invoice, it is verified for completeness (refer to the SNB invoice guide). If all pertinent information is present on your invoice, it is scanned into our invoice management system for processing. We then send an electronic version of the invoice to the GNB Spending Authority that you identified on your invoice so that they can apply departmental authorization for payment. Only when this authorization is applied is the payment made.

Standard Payment Terms for GNB are 30 days from the date of the invoice.
 

The new invoice processing system uses character recognition software which is unable to read handwritten invoice details. While we still process hand-written invoices as received, we encourage submitting an invoice copy that is typewritten. Please click here for an invoice template copy.

If you receive your payment by direct deposit and are not setup to receive your remittance notice by email, please contact SNB Accounts Payable to sign up for email delivery of remittance notices. SNB no longer provides paper copies of remittance notices.

If you receive payment by direct deposit and we have your email address, you will receive an emailed notice of remittance when payments are made. The invoice number and payment description are indicated on the electronic notice.

Email remittance notices are sent from [email protected] , therefore please be sure to check incoming email (including your junk email folder) for emails received from this address. If you still have not received your remittance notice, please contact SNB Accounts Payable Services for assistance.

If you receive payment by cheque, you will receive a cheque stub indicating the invoice number and payment description.

If you are still unsure the reason for payment received, please contact SNB Accounts Payable Services via the contact information provided below.
 

To reduce payment delays, and to increase efficiency, the Government of New Brunswick is working towards introducing mandatory direct deposit. We strongly encourage you to sign up for this service by contacting the SNB Accounts Payable Services team at [email protected], or by calling 1-888-487-5050 (Select your language of choice, then press ‘3’). Or, you can download, complete and submit a direct deposit form located in the ‘Registering for Direct Deposit’ section of this guide.
 

Yes, but payments made by GNB in currencies other than US or Canadian dollar can only be remitted via wire transfer. Only client departments may request a wire transfer from SNB (please note wire transfers for NBCC/CCNB and school districts are also processed by SNB although they are not client departments for Trade AP processing). All invoices for payments in currencies other than US or Canadian dollar must be submitted directly to the client department requesting the good/service. SNB will return any such invoices to the client department if they are received directly from the supplier.

Should you have any questions related to wire transfers please contact our front line support unit via the contact information provided below.
 

Should you receive a payment error, a duplicate payment or a partial payment on an invoice you’ve sent to SNB, please contact the front line support unit via the contact information provided below for more information.

Wire transfers are already documented and procedures are available to internal clients on the SNB site: they will be able to provide the supplier with the required form from our internal site.
 

SNB Accounts Payable Services
Tel.: 1-888-487-5050 (Select the language of your choice, then press ‘3’)
E-mail Inquiries: [email protected]